All our shoes feature a unique deep memory foam insole
#purchasewithpurpose £5 per pair donated to children's cancer charities

Terms and Conditions

These Terms of Use, Terms of Sale, Privacy Policy and Cookie Policy are collectively the Terms and Conditions ('Terms and Conditions') that apply to your use of www.zaccys.com ('Our Site'), whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use Our Site.

By using Our Site and/or placing an order, you indicate that you accept these terms and conditions of use and that you abide by them. If you do not agree to these terms of use, please refrain from using Our Site.

If you have any questions regarding these Terms and Conditions of use, please send an email to help@zaccys.com.

DEFINITIONS

These Terms of Use refer to the following additional terms, which also apply to your use of Our Site:

Our Privacy Policy, which sets out the terms on which we process any personal information we collect from you and how we make use of it. By using Our Site, you consent to such processing and you warrant that all the information provided by you is accurate.
Our Cookie Policy, which sets out information about the cookies we use on Our Site.
If you purchased goods from Our Site, our Terms and Conditions of Sale will apply to sales.

INFORMATION ABOUT US

www.zaccys.com is a website operated by Zaccys Limited ('We', 'us'). We are a limited company registered in England & Wales under company number 09806756 and have our registered office at 2 Old Bath Road, Newbury, Berkshire, RG14 1QL. Our main trading address is 19 Mortimer Road, London W13 8NG. Our VAT registration number is 227142726.

ACCESSING OUR SITE

Access to Our Site is permitted in accordance with these terms and conditions and our terms of registration. As part of using Our Site, you may create an account using an email address and password (your account information). It is your responsibility to keep your account information confidential and secure at all times, you must not disclose it to a third party.

Please be aware that anyone with details of account information can access Our Site, therefore we will not be responsible or held liable for any losses you suffer as a result of your account information being used by someone else.

We have the right to disable your account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You accept to promptly notify us by email, if you know or suspect unauthorised use of your account information. Please send an email to help@zaccys.com.

When using Our Site, you must comply with all the provisions set out in these terms of use.

Please be aware that you are responsible for making all arrangements necessary for you to have access to Our Site. You are also responsible for ensuring that all persons who have access to Our Site through your internet connection are aware of these Terms of use, and that they comply with them.

ACCEPTABLE USE POLICY

You agree to use Our Site only for lawful purposes. You may use Our Site:

- to browse our collection of shoes and place an order for your selection, or a gift card.
- obtain information about our brand.
- read or share information on our blog.
- to send us a message.
You may not use our Site:

- for the purpose of disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material, or in any way that breaches any applicable local, national or international law or regulation.
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- for the purpose of interfering with any other person's use or enjoyment of the Site.
to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware or any other harmful programs or similar computer code designed to adversely affect the operation of any of our computer software or hardware.
- to knowingly introduce any material that is malicious or technologically harmful.
- You must not attempt to gain unauthorised access to Our Site, the server on which our Site is stored, or any computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of-service attack.

You agree not to reproduce, duplicate, copy or re-sell any part of Our Site in contravention of the provisions of our terms and conditions.

We will determine in our discretion, whether there has been a breach of our acceptable use policy through your use of Our Site. When a breach of policy has occurred, we may take such action as we deem appropriate.

By breaching any provisions set out in these terms, you will be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with these authorities to the full extent of the law, your identity and all personal information will be disclosed to them. In the event of such breach, your right to use Our Site will cease immediately.

You will also be responsible for our losses and costs resulting from your breach of these Terms of Use.

We exclude liability for actions taken in response to breaches of our acceptable use policy. The responses described in this policy are not limited, and we may take any action we deem appropriate.

AVAILABILITY AND CONTENT

We cannot guarantee that Our Site or its contents will always be available or fault free, and do not accept any liability for any errors or omissions. If a fault occurs with our Site, you should report it to us by sending an email to help@zaccys.com, and we will attempt to correct the fault as soon as we reasonably can.

We may suspend, terminate or change all or any part of Our Site without notice at any time to allow for repairs, maintenance or the introduction of new facilities or services.

The content on Our Site is provided for general information. Although we take reasonable steps to update the information on Our Site, we do not make any representations or guarantees, whether express or implied, that the content on Our Site is accurate, complete or up to date.

We therefore accept no responsibility for your reliance on Our Site, any such reliance is entirely at your own risk.

Although we have taken security precautions to prevent the existence of malicious programs or computer viruses on Our Site, we do not accept any liability for them.

INTELLECTUAL PROPERTY RIGHTS

Using Our Site and its contents does not give you any right to our intellectual property rights, or that of any third party linked to Our Site. We are licensed to use all intellectual property rights in the materials published on Our Site. Copyright laws and trademarks protect these works, and all such rights are reserved.

You are not permitted to copy, reproduce or use any part of the content on Our Site for commercial purposes without obtaining a written permission to do so from our licensors or us.

If we become aware that you have reproduced all or any of the contents on Our Site in a way that breaches these Terms and Conditions, we will terminate your right to use Our Site, and at our option, return or destroy any copies that you have made.

THIRD PARTY LINKS

We allow third party links to Our Site. These links must be fair and legal and maintain the reputation of our Site. We reserve the right to withdraw any linking permission without prior notice.

Since Our Site contains links to other third party sites, we provide these links for your information only. We do not have any control over these third party sites or their contents.

If you decide to enter into a contract with any of these third parties, we will not be part of any such contract, and will not accept any responsibility or liability for any loss or damage which you may suffer by using their sites.

You accept that we will not be involved in amy dispute that may occur between you and any third party.

DISCLAIMER OF LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England & Wales.

We will not be responsible for:

- any losses not caused by our breach.
- any liability for direct, indirect or consequential loss or damage incurred by any user in connection with Our Site, or in connection with the use of Our Site, or any websites linked to ours and any contents posted on it.
- failure to meet any of our obligations under these terms and conditions of use, where such failure is due to events beyond our control. Events beyond our control include strikes, industrial actions, natural disasters such as floods, earthquakes, wars or terrorist attacks.
You do have some legal rights under the law. These include that we will provide Our Site with reasonable care and skill, and nothing in these terms of use is intended to affect those rights.

TERMS OF SALE

When you place an order to purchase goods on Our Site, you accept to do so for personal, domestic and non-commercial purposes, and in accordance with our Terms and Conditions.

CHANGES TO THESE TERMS

We reserve the right to revise these Terms and Conditions of use at any time without prior notification. Please make sure that you review this page periodically for any changes we make, as they are binding on you.

Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on Our Site.

MISCELLANEOUS

These terms of use are personal to you, and you are not permitted to transfer any of your rights or obligations under these terms to another person.

We may transfer our rights under these Terms and Conditions to another business, where we reasonable believe your rights will not be affected, If we do, we will notify you by email of the date on which we intend to make the transfer. With effect from that date, your rights and obligations under these terms will be against the new business and not against us.

If you breach these Terms and Conditions and we choose to ignore it, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms.
Our Terms of Sale explain the basis by which you (our customer) can purchase any products described on www.zaccys.com ('Our Site').

Please read these Terms carefully and make sure that you understand them before ordering any products from Our Site. You must note that before placing an order for products on our Site, you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any goods from our Site.

INFORMATION ABOUT US

www.zaccys.com is a website operated by Zaccys Limited ('We','us'). We are a limited company registered in England & Wales under company number 09806756 and have our registered office at 2 Old Bath Road, Newbury, Berkshire, RG14 1QL. Our main trading address is 19 Mortimer Road, London W13 8NG. Our VAT registration number is 227142726.

PLACING AN ORDER

By placing an order on Our Site, you confirm that you have read these terms and conditions, and that you agree to them. We recommend that you should keep a copy of these terms for future reference.

There is an age requirement for ordering goods from Our Site, please refer to our Privacy Policy. We reserve the right to only accept orders from those over 18 years of age.

Every order that you place is an offer to purchase the products listed in your order to us on the terms, we shall accept that offer at our sole discretion without any liability to you.

We usually accept orders if the products are available, the order reflects our current pricing and your debit or credit card is authorised for the transaction. Please note that any products placed in your shopping bag are not reserved and can be purchased by other customers.

An email acknowledging the receipt of your order will be sent to the email address you provided when placing the order. This email will include your order number, details of the products you have ordered, total amount of purchase and your delivery address. It is important to note that this is an acknowledgement of your order and not a confirmation that we have accepted your order.

We have the sole discretion to refuse an order. We would refuse an order if we are unable to obtain authorisation for payment, there are shipping restrictions relating to the delivery address you provide, the item is out of stock, the item has been withdrawn or discontinued, or you do not meet the eligibility criteria set out within these terms. You will be duly notified if we are unable to fulfil your order.

FORMATION OF CONTRACT

You agree that placing an order on Our Site is engaging in a contract with Zaccys Limited.

Acceptance of your order and the formation of a contract of sale take place when your order has been dispatched and we have sent you a dispatch email confirming this. The dispatch email will include your order number, details of the products you have ordered, your delivery address and tracking number relating to the delivery method you selected at checkout.

You will be required to register with us by creating an account with a username and password. It is your responsibility to keep this information secure and confidential at all times.

It is important to note that the contract of sale will only relate to those products, which have been confirmed in the dispatch email.

PRICES

The prices of the goods shown on our Site are in Pounds Sterling. All our prices are inclusive of VAT at the applicable rate of 20%. Our prices do not include delivery charges.

All prices remain valid as shown on Our Site from time to time. The price of any product displayed on Our Site at the time an order is accepted will be honoured, except in the case of obvious error.

All orders are placed with Zaccys Limited, which is a UK entity. If you are a customer whose debit/credit card or payment method is not denominated in British Sterling, your card issuer or payment method provider may therefore apply international bank charges, for which we do not have any control over. Please contact your issuing bank to determine the amount of charges before placing an order with us, if this applies to you.

We reserve the right to amend our prices at any time, but such changes will not affect any order for which we have already sent you a confirmatory dispatch email.

It is always possible that despite our reasonable efforts, some of the products on Our Site may be incorrectly priced. We will normally check prices before dispatching any products. It is important to know that we are under no obligation to provide our products to you at an incorrect price, even if we have sent you a confirmatory dispatch email, if the pricing error is very obvious and could have been recognised by you as an error.

PAYMENT

Payments for products purchased on our Site can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, MasterCard Debit, Maestro UK, American Express, PayPal and Amazon Payments. These payment methods will be clearly set out on our Site from time to time.

All payments on Our Site are processed via the Shopify platform. We do not have any access to your payment information.

Payment for products purchased and delivery charges will be taken at the time you place your order. Your payment must be debited and cleared from your account before we dispatch the products to you.

You confirm that you are authorised to use the debit/credit card or payment method that you provide to us at the time of placing your order on Our Site. All debit or credit cards are subject to validation checks and authorisation by their card issuer.

If the issuer of your payment card refuses to authorise payment to us, we will refuse to accept your order and we will not be held liable for the non-delivery of the products you ordered. We will also not be held for any charges imposed on you by your payment card provider as a result of payment being processed in respect of your order.

We may choose to cancel your order without prior notification if we are informed by Shopify that your payment card has been flagged or declined by their fraud screening processes.

We take reasonable and due care within our power to keep details of your order and payment secure. However, we can not be held liable for any loss you may suffer if a third party procures unauthorised access to any information you provide when accessing or placing an order on Our Site.

INSURANCE AND DELIVERY

Products purchased on Our Site will be delivered to you using our chosen fulfilment partner. A signature will be required when the products are delivered to you. Ownership of the products passes to you at the time when your payment has been cleared and your order has been dispatched.

All the products purchased on Our Site are insured while in transit. Once they have been delivered, the responsibility for the purchased products passes to you.

When your order has been dispatched, you will receive a confirmatory email, which will include a tracking number. You can track and monitor your order using the link in the email.

It is important to know that for security reasons, we will at most times deliver your order to the same address as your billing address at the time of your order. If your billing and delivery address is different at the time of your order, your delivery will be delayed to enable us carry out certain security checks to minimise any risk of fraud. We can not be held liable for any such delays. Note that we will not deliver to a P O Box address.

It is possible that anyone can sign for your delivery at your chosen address, so please track your order and ensure that you are available to sign and collect it in person. We will not be held liable under any circumstances, for a lost or missing order that has been signed for at the nominated delivery address.

UK DELIVERIES

Deliveries via Priority Delivery to UK destinations will take 2-3 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.

EUROPE

Deliveries to Europe destinations will take 4-5 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.

Deliveries to most European countries may be subject to customs delay outside our control.

NORTH AMERICA

Deliveries to North America destinations will take 4-5 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.

Deliveries to North America countries may be subject to customs delay outside our control.

REST OF THE WORLD ('ROW')

Deliveries to ROW will take 5-7 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.

Deliveries to many ROW countries may be subject to customs delay outside our control.

At checkout, you will only have one option of delivery based on the delivery location (our international delivery charge) which you will be required to select before making payment for your purchase.

Please be aware that import duties and taxes may be charged by customs in your country before your purchase is delivered. You are solely responsible for paying these charges. We do not have any control over these charges. When placing an order on Our Site, you are considered as the importer of the products and you must comply with all the laws and regulations of the country in which you are receiving the products. It is important to note that if you refuse to accept your order when it arrives in your country , due to import duties or charges, we will charge you for all shipping charges including return shipment costs, custom charges and handling fees.

GENERAL NOTICE

All our delivery times to UK, Europe, North America and ROW are estimates. In most cases we are able to deliver your purchase within our estimated delivery times. In an event where we anticipate that delivery may be delayed, we will notify you by email accordingly.

If you change your mind, or for any reason you are not completely satisfied with your purchase, you have a legal right to cancel the contract of sale under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You can cancel the contract of sale at any time from the date you received the dispatch confirmatory email (the date on which we emailed you to confirm our acceptance of your order), until the end of 14 days after the day you received the products from us.

If you decide to cancel your contract, you must contact Zaccys in writing by sending an email to help@zaccys.com. Please note that we do not accept cancellation notification by post.

On receipt, we will email you to confirm that we have received your cancellation notice. We recommend that you keep a copy of the cancellation notice for your own records. Please note that your cancellation is effective from the date you sent us the email.

If you cancel the contract after the products have been delivered to you, it is your responsibility to return the products to us at your own costs. You must return the products to us within 14 days of the effective date of your cancellation notification.

You have a legal obligation to take reasonable care of the products while in your possession, and return it to us in perfect condition, in their original packaging including the branded box and dust bag and with all sale tags intact. We recommend that you use a secure and trackable method to return the products to us and also insure your return, as you will be liable for damage to or loss of the products until we have received them. Be aware that you cannot cancel the contract or return the products to us where they have been opened, used or tampered with. When we receive the products, and are satisfied with the necessary inspection of its condition, we will only refund the amount you paid for the product. No delivery charges will be refunded.

This does not apply if you are returning the products because they are faulty or not as described.

If you cancel your contract before the products have been dispatched for delivery to you, we will not send out the products, and will refund the full amount you paid at the time of placing the order, including any delivery charges paid.

If you cancel your contract after the products have been dispatched to you, but still in transit (you have not received the products), we will endeavour to recall your delivery. If we are unable to recall it and the delivery has reached you, it is your responsibility to advise the courier that you have cancelled your order and the products should be returned to us. You must not sign for or accept the delivery from the courier. If you sign and receive the delivery, you will be responsible for the cost of insuring and returning the products to us. Furthermore, any refunds made will exclude the delivery charges.

You must be aware that we are only able to make refunds to the same payment method you used at the time of placing your order.

RETURNS

If for any reason you are not completely satisfied with your purchase, you can return it to us for a refund, or an exchange.

You have 14 days from the date of delivery to return the products to us. The products must not be used, and must be returned in their original packaging including the shoe box and packaging original box that it was in at the time of delivery to you.

You have a legal obligation to keep the products in your possession and take reasonable care of them until you return them to us. You cannot return products that have been opened, tampered with or used, unless the products are faulty or not as described.

To return your product to us, simply send an email to help@zaccys.com to arrange  the return.

EXCHANGE

Exchanges are only available for products shipped within the UK. If you request an exchange, you must return the original product to us as per our Returns policy above.

When we receive the returned product, and are satisfied after inspecting it, we will refund the total amount paid against your original order, and create a new order for the exchange item. You will be required to make payment when the new order has been created. We will send you an email requesting that you log into your account and make payment for the exchange product. Once your payment has been successful, your order will be dispatched. Please note that you will not be charged any additional delivery costs.

REFUNDS

After we have received your returned product, inspected it and are satisfied with the condition of the product, we will process a refund to the payment method/account that you used when the order was placed.

Original delivery charges will not be refunded if you cancelled your contract after receipt of the products, see our cancellation policy above.

We will process the refund due to you as soon as possible, and in any case within 7 days after we received the products.

LIABILITY

In an event where we breach these Terms and Conditions, we shall only be liable for losses that are reasonably foreseeable consequences of such breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the contract.

We shall not be responsible for:

- any losses not caused by our breach.
- failure to provide the products or to meet any of our obligations under the contract, where such failure is due to events beyond our control. Events beyond our control include strikes, civil commotion, terrorist attack, floods, storms or earthquakes.
any loss of profit, loss of business or business interruption where our products are used for commercial purposes. Note that we only supply our products for personal use.
- Our total liability to you in connection with each contract will not exceed the value of the products ordered by you under that contract.

Each of the paragraphs of these Terms and Conditions of Sale operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

You must note that www.zaccys.com is a United Kingdom Site operated by Zaccys Limited, a company registered in England and Wales, and these terms and conditions will be governed by the laws of England. This means that a contract for the purchase of products through Our Site, and any dispute or claim arising out of or in connection with it will be governed by the laws of England. You and we both agree that the English courts will have non-exclusive jurisdiction.


Zaccys Limited ('We', 'us') is committed to protecting and respecting the privacy of our site visitors and customers ('You').


When you shop on www.zaccys.com ('Our Site'), we require information to process your order, ensure safe and secure delivery, and also make your visit to Our Site a more enjoyable experience.


Zaccys Limited T/A Zaccys London is committed to protecting the privacy and security of your personal information. 


This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). 

It applies to customers of Zaccys Limited T/A Zaccys London. 
Zaccys Limited T/A Zaccys London is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. 

This notice applies to customers of Zaccys Limited T/A Zaccys London.

This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time. 


It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. 

Data protection principles 
We will comply with data protection law. This says that the personal information we hold about you must be: 
1. Used lawfully, fairly and in a transparent way. 
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. 
3. Relevant to the purposes we have told you about and limited only to those purposes. 
4. Accurate and kept up to date. 
5. Kept only as long as necessary for the purposes we have told you about. 
6. Kept securely. 

How is your personal information collected?

When you register or place an order on Our Site, we will ask for your name, email address, billing and delivery address, telephone number and debit or credit card information including card number, type of card, CVC number and expiry date. Please note that all your card information is held in encrypted format, and processed securely, by Shopify (www.shopify.com) on their servers and cannot be accessed by us.

We will use this information to provide our services to you in fulfilling orders that you place with us. This may include passing your delivery address and telephone number to our designated couriers in case they need to contact you regarding the delivery of your order. We will also use your personal information for the prevention and detection of fraud. Your debit or credit card information will be securely validated and may be authenticated using 3D Secure (Verified by Visa and MasterCard Secure Code).

We may obtain and use information about you as a result of authentication or identity checks (including IP address). Please note that we do not sell or rent any of your personal information to other parties.

In addition, we will maintain a record of your purchase history and product interests, to enable us improve your shopping experience.



How we use your personal data:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 
1. Where we need to perform the contract we have entered into with you. 
2. Where we need to comply with a legal obligation. 
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

We may also use your personal information in the following situations, which are likely to be rare: 
1. Where we need to protect your interests (or someone else's interests). 
2. Where it is needed in the public interest or for official purposes. 

Zaccys Limited T/A Zaccys London uses the information collected from you to perform the contract we have entered into with you to provide you with the benefits of being a Zaccys Limited T/A Zaccys London member. Zaccys Limited T/A Zaccys London also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Zaccys Limited T/A Zaccys London will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant. 

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you such as providing a benefit or service or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).

Change of purpose 
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 
Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Zaccys Limited T/A Zaccys London will use such information to identify its visitors. Zaccys Limited T/A Zaccys London may also collect statistics about the behaviour of visitors to its website. 


Zaccys Limited T/A Zaccys London’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our websites to help Zaccys Limited T/A Zaccys London identify and track visitors and their website access preferences. 

Zaccys Limited T/A Zaccys London website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before visiting Zaccys Limited T/A Zaccys London’s website. This will howeve reduce the browsing experience. 


Any information Zaccys Limited T/A Zaccys London holds about you and your business encompasses all the details we hold about you and any transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit processing agencies, or references provided by you in the course of your account creation. 


Zaccys Limited T/A Zaccys London will only collect the information needed so that it can provide you with goods and services. 

Legal basis for processing any personal data 
The legal basis for processing your personal data is for Zaccys Limited T/A Zaccys London to provide goods and services to you. 


Legitimate interests pursued by Zaccys Limited T/A Zaccys London. 
To promote the marketing of goods and services offered by Zaccys Limited T/A Zaccys London. 

Through agreeing to this privacy notice you are consenting to Zaccys Limited T/A Zaccys London processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing help@zaccys.com or writing to us, see last section for full contact details. 


Zaccys Limited T/A Zaccys London may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Zaccys Limited T/A Zaccys London requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. 

Consent 
We do not need your consent to process your personal data in order to perform our contractual obligations to you. In limited circumstances, we may approach you for your written consent to allow us to process certain data or particularly sensitive data. If we do so, we will provide you with full details of the information that we would like it and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us. 


We have asked you to consent to us sharing the personal details you provided on your registration on Zaccys Limited T/A Zaccys London websites. Should you decide to withdraw this consent, you can do so at any time by help@zaccys.com or writing to us at the address set out below (see last section for full contact details). 

Data sharing 
We may have to share your data with third parties, including third-party service providers and other entities. 
We require third parties to respect the security of your data and to treat it in accordance with the law. 
We may transfer your personal information outside the EU. 
If we do, you can expect a similar degree of protection in respect of your personal information. 
Why might you share my personal information with third parties? 
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. 
Which third-party service providers process my personal information? 
"Third parties" includes third-party service providers (including contractors and designated agents) The following activities are carried out by third-party service providers i.e extended payment plans, and payment processing providers, market research, product fulfilment and data analytics. The activities for which we use third-party service providers may change from time to time in order for us to meet the needs of the business. 
How secure is my information with third-party service providers and other entities in our group? 
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. 
What about other third parties? 
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law. 

Age requirement
Our Site www.zaccys.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to use our Site or submit any personal information to us.

Retention Policy 
Zaccys Limited T/A Zaccys London will process personal data during the duration of any contract and will continue to store only the personal data needed for two years after the contract has expired to meet any legal obligations. After two years any personal data not needed will be deleted. 

Data storage 
Rights of access, correction, erasure, and restriction 
Your duty to inform us of changes 
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us. 
Your rights in connection with personal information 
Under certain circumstances, by law you have the right to: 
• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. 
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. 
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). 
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. 
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. 
• Request the transfer of your personal information to another party. 
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Zaccys Limited T/A Zaccys London in writing by emailing at help@zaccys.com


No fee usually required 
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

What we may need from you 
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. 


Right to withdraw consent 
In the circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Zaccys Limited T/A Zaccys London in writing by emailing help@zaccys.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. 


Changes to this privacy notice 
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. 

The details for each of these contacts are:  
Data Compliance Officer, 
Zaccys Limited,
P.O. Box 56680,
London, W13 3DF
United Kingdom 

UK Data Protection Regulator: 
Information Commissioner’s Office 
Telephone 0303 123 1113 or complete a form at: https://ico.org.uk/concerns/handling/ 


Your continued use of Our Site will constitute your acceptance of any revisions of this Privacy Policy.

We use cookies on Our Site. Cookies are small text files placed on your computer or mobile devices when you visit our Site. Please note that the use of cookies is standard practice for all websites.

Cookies enable our systems to gather information about your browser, as well as monitor the navigational patterns you take while browsing our Site. Cookies are useful because they help us make your experience on our Site more enjoyable.

Cookies do not typically identify you as an individual; they only recognise the device that you are using.

For most of the cookies we use, we would always request your consent before placing them on your browser, so it is important that you understand why we use cookies and what types of cookies we use on our Site.

WHY WE USE COOKIES

Cookies perform different functions on Our Site. They enable you navigate between pages quickly and efficiently, remember your preferences, remember your username and password and enable us to analyse the performance of our Site towards improving your overall experience.

Overall, cookies help us to provide you with goods and services that are more tailored to your individual preference.

THE COOKIES WE USE

FUNCTIONALITY COOKIES 

These are cookies that recognise your choices/preferences to improve your experience of our Site. These cookies provide you with a more personal experience so that you do not have to reset your preference each time you visit Our Site.

STRICTLY NECESSARY COOKIES

These are cookies that are very essential for the operation of Our Site. They provide the necessary security that your visit to our Site requires, and also help ensure that the content of the pages you request load quickly.

We do not require your consent to use these cookies on Our Site. This is because we only use them to provide you with services that you request.

ANALYTICAL & PERFORMANCE COOKIES

These are cookies that allow us to collect information about how visitors use Our Site. These cookies recognise and count what pages our visitors go to most often, and if they get any error messages on these pages.

Performance cookies collect aggregate information that is anonymous. They do not identify you as an individual. We use the information gathered to improve how Our Site works.

HOW TO MANAGE COOKIES ON OUR SITE

You have the option to accept or disable our cookies at any time through your browser settings. If you choose to disable our cookies, you may not be able to access all or parts of Our Site, and your user experience may be very limited.

CHANGES TO OUR COOKIE POLICY

We reserve the right to modify this policy at any time and without prior notice. Any changes made in the future will be posted on this page. We recommend that you review this page from time to time.

Welcome to Zaccys

Sign up Now - for 10% off your first order