If you have any questions regarding these Terms and Conditions of use, please send an email to firstname.lastname@example.org.
If you purchased goods from Our Site, our Terms and Conditions of Sale will apply to sales.
INFORMATION ABOUT US
www.zaccys.com is a website operated by Zaccys Limited ('We', 'us'). We are a limited company registered in England & Wales under company number 09806756 and have our registered office at 2 Old Bath Road, Newbury, Berkshire, RG14 1QL. Our main trading address is 19 Mortimer Road, London W13 8NG. Our VAT registration number is 227142726.
ACCESSING OUR SITE
Access to Our Site is permitted in accordance with these terms and conditions and our terms of registration. As part of using Our Site, you may create an account using an email address and password (your account information). It is your responsibility to keep your account information confidential and secure at all times, you must not disclose it to a third party.
Please be aware that anyone with details of account information can access Our Site, therefore we will not be responsible or held liable for any losses you suffer as a result of your account information being used by someone else.
You accept to promptly notify us by email, if you know or suspect unauthorised use of your account information. Please send an email to email@example.com.
ACCEPTABLE USE POLICY
You agree to use Our Site only for lawful purposes. You may use Our Site:
- to browse our collection of shoes and place an order for your selection, or a gift card.
- obtain information about our brand.
- read or share information on our blog.
- to send us a message.
You may not use our Site:
- for the purpose of disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material, or in any way that breaches any applicable local, national or international law or regulation.
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- for the purpose of interfering with any other person's use or enjoyment of the Site.
to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware or any other harmful programs or similar computer code designed to adversely affect the operation of any of our computer software or hardware.
- to knowingly introduce any material that is malicious or technologically harmful.
- You must not attempt to gain unauthorised access to Our Site, the server on which our Site is stored, or any computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of-service attack.
You agree not to reproduce, duplicate, copy or re-sell any part of Our Site in contravention of the provisions of our terms and conditions.
We will determine in our discretion, whether there has been a breach of our acceptable use policy through your use of Our Site. When a breach of policy has occurred, we may take such action as we deem appropriate.
By breaching any provisions set out in these terms, you will be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with these authorities to the full extent of the law, your identity and all personal information will be disclosed to them. In the event of such breach, your right to use Our Site will cease immediately.
We exclude liability for actions taken in response to breaches of our acceptable use policy. The responses described in this policy are not limited, and we may take any action we deem appropriate.
AVAILABILITY AND CONTENT
We cannot guarantee that Our Site or its contents will always be available or fault free, and do not accept any liability for any errors or omissions. If a fault occurs with our Site, you should report it to us by sending an email to firstname.lastname@example.org, and we will attempt to correct the fault as soon as we reasonably can.
We may suspend, terminate or change all or any part of Our Site without notice at any time to allow for repairs, maintenance or the introduction of new facilities or services.
The content on Our Site is provided for general information. Although we take reasonable steps to update the information on Our Site, we do not make any representations or guarantees, whether express or implied, that the content on Our Site is accurate, complete or up to date.
We therefore accept no responsibility for your reliance on Our Site, any such reliance is entirely at your own risk.
Although we have taken security precautions to prevent the existence of malicious programs or computer viruses on Our Site, we do not accept any liability for them.
INTELLECTUAL PROPERTY RIGHTS
Using Our Site and its contents does not give you any right to our intellectual property rights, or that of any third party linked to Our Site. We are licensed to use all intellectual property rights in the materials published on Our Site. Copyright laws and trademarks protect these works, and all such rights are reserved.
You are not permitted to copy, reproduce or use any part of the content on Our Site for commercial purposes without obtaining a written permission to do so from our licensors or us.
If we become aware that you have reproduced all or any of the contents on Our Site in a way that breaches these Terms and Conditions, we will terminate your right to use Our Site, and at our option, return or destroy any copies that you have made.
THIRD PARTY LINKS
We allow third party links to Our Site. These links must be fair and legal and maintain the reputation of our Site. We reserve the right to withdraw any linking permission without prior notice.
Since Our Site contains links to other third party sites, we provide these links for your information only. We do not have any control over these third party sites or their contents.
If you decide to enter into a contract with any of these third parties, we will not be part of any such contract, and will not accept any responsibility or liability for any loss or damage which you may suffer by using their sites.
You accept that we will not be involved in amy dispute that may occur between you and any third party.
DISCLAIMER OF LIABILITY
We will not be responsible for:
- any losses not caused by our breach.
- any liability for direct, indirect or consequential loss or damage incurred by any user in connection with Our Site, or in connection with the use of Our Site, or any websites linked to ours and any contents posted on it.
- failure to meet any of our obligations under these terms and conditions of use, where such failure is due to events beyond our control. Events beyond our control include strikes, industrial actions, natural disasters such as floods, earthquakes, wars or terrorist attacks.
TERMS OF SALE
When you place an order to purchase goods on Our Site, you accept to do so for personal, domestic and non-commercial purposes, and in accordance with our Terms and Conditions.
CHANGES TO THESE TERMS
We reserve the right to revise these Terms and Conditions of use at any time without prior notification. Please make sure that you review this page periodically for any changes we make, as they are binding on you.
Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on Our Site.
We may transfer our rights under these Terms and Conditions to another business, where we reasonable believe your rights will not be affected, If we do, we will notify you by email of the date on which we intend to make the transfer. With effect from that date, your rights and obligations under these terms will be against the new business and not against us.
If you breach these Terms and Conditions and we choose to ignore it, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms.
Please read these Terms carefully and make sure that you understand them before ordering any products from Our Site. You must note that before placing an order for products on our Site, you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any goods from our Site.
INFORMATION ABOUT US
www.zaccys.com is a website operated by Zaccys Limited ('We','us'). We are a limited company registered in England & Wales under company number 09806756 and have our registered office at 2 Old Bath Road, Newbury, Berkshire, RG14 1QL. Our main trading address is 19 Mortimer Road, London W13 8NG. Our VAT registration number is 227142726.
PLACING AN ORDER
By placing an order on Our Site, you confirm that you have read these terms and conditions, and that you agree to them. We recommend that you should keep a copy of these terms for future reference.
Every order that you place is an offer to purchase the products listed in your order to us on the terms, we shall accept that offer at our sole discretion without any liability to you.
We usually accept orders if the products are available, the order reflects our current pricing and your debit or credit card is authorised for the transaction. Please note that any products placed in your shopping bag are not reserved and can be purchased by other customers.
An email acknowledging the receipt of your order will be sent to the email address you provided when placing the order. This email will include your order number, details of the products you have ordered, total amount of purchase and your delivery address. It is important to note that this is an acknowledgement of your order and not a confirmation that we have accepted your order.
We have the sole discretion to refuse an order. We would refuse an order if we are unable to obtain authorisation for payment, there are shipping restrictions relating to the delivery address you provide, the item is out of stock, the item has been withdrawn or discontinued, or you do not meet the eligibility criteria set out within these terms. You will be duly notified if we are unable to fulfil your order.
FORMATION OF CONTRACT
You agree that placing an order on Our Site is engaging in a contract with Zaccys Limited.
Acceptance of your order and the formation of a contract of sale take place when your order has been dispatched and we have sent you a dispatch email confirming this. The dispatch email will include your order number, details of the products you have ordered, your delivery address and tracking number relating to the delivery method you selected at checkout.
You will be required to register with us by creating an account with a username and password. It is your responsibility to keep this information secure and confidential at all times.
It is important to note that the contract of sale will only relate to those products, which have been confirmed in the dispatch email.
The prices of the goods shown on our Site are in Pounds Sterling. All our prices are inclusive of VAT at the applicable rate of 20%. Our prices do not include delivery charges.
All prices remain valid as shown on Our Site from time to time. The price of any product displayed on Our Site at the time an order is accepted will be honoured, except in the case of obvious error.
All orders are placed with Zaccys Limited, which is a UK entity. If you are a customer whose debit/credit card or payment method is not denominated in British Sterling, your card issuer or payment method provider may therefore apply international bank charges, for which we do not have any control over. Please contact your issuing bank to determine the amount of charges before placing an order with us, if this applies to you.
We reserve the right to amend our prices at any time, but such changes will not affect any order for which we have already sent you a confirmatory dispatch email.
It is always possible that despite our reasonable efforts, some of the products on Our Site may be incorrectly priced. We will normally check prices before dispatching any products. It is important to know that we are under no obligation to provide our products to you at an incorrect price, even if we have sent you a confirmatory dispatch email, if the pricing error is very obvious and could have been recognised by you as an error.
Payments for products purchased on our Site can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, MasterCard Debit, Maestro UK, American Express, PayPal and Amazon Payments. These payment methods will be clearly set out on our Site from time to time.
All payments on Our Site are processed via the Shopify platform. We do not have any access to your payment information.
Payment for products purchased and delivery charges will be taken at the time you place your order. Your payment must be debited and cleared from your account before we dispatch the products to you.
You confirm that you are authorised to use the debit/credit card or payment method that you provide to us at the time of placing your order on Our Site. All debit or credit cards are subject to validation checks and authorisation by their card issuer.
If the issuer of your payment card refuses to authorise payment to us, we will refuse to accept your order and we will not be held liable for the non-delivery of the products you ordered. We will also not be held for any charges imposed on you by your payment card provider as a result of payment being processed in respect of your order.
We may choose to cancel your order without prior notification if we are informed by Shopify that your payment card has been flagged or declined by their fraud screening processes.
We take reasonable and due care within our power to keep details of your order and payment secure. However, we can not be held liable for any loss you may suffer if a third party procures unauthorised access to any information you provide when accessing or placing an order on Our Site.
INSURANCE AND DELIVERY
Products purchased on Our Site will be delivered to you using our chosen fulfilment partner. A signature will be required when the products are delivered to you. Ownership of the products passes to you at the time when your payment has been cleared and your order has been dispatched.
All the products purchased on Our Site are insured while in transit. Once they have been delivered, the responsibility for the purchased products passes to you.
When your order has been dispatched, you will receive a confirmatory email, which will include a tracking number. You can track and monitor your order using the link in the email.
It is important to know that for security reasons, we will at most times deliver your order to the same address as your billing address at the time of your order. If your billing and delivery address is different at the time of your order, your delivery will be delayed to enable us carry out certain security checks to minimise any risk of fraud. We can not be held liable for any such delays. Note that we will not deliver to a P O Box address.
It is possible that anyone can sign for your delivery at your chosen address, so please track your order and ensure that you are available to sign and collect it in person. We will not be held liable under any circumstances, for a lost or missing order that has been signed for at the nominated delivery address.
Deliveries via Priority Delivery to UK destinations will take 2-3 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.
Deliveries to Europe destinations will take 4-5 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.
Deliveries to most European countries may be subject to customs delay outside our control.
Deliveries to North America destinations will take 4-5 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.
Deliveries to North America countries may be subject to customs delay outside our control.
REST OF THE WORLD ('ROW')
Deliveries to ROW will take 5-7 business days from the time of order. Any order received after 5pm GMT on Friday or during Saturday and Sunday or a UK Bank Holiday, will be dispatched the following business day.
Deliveries to many ROW countries may be subject to customs delay outside our control.
At checkout, you will only have one option of delivery based on the delivery location (our international delivery charge) which you will be required to select before making payment for your purchase.
Please be aware that import duties and taxes may be charged by customs in your country before your purchase is delivered. You are solely responsible for paying these charges. We do not have any control over these charges. When placing an order on Our Site, you are considered as the importer of the products and you must comply with all the laws and regulations of the country in which you are receiving the products. It is important to note that if you refuse to accept your order when it arrives in your country , due to import duties or charges, we will charge you for all shipping charges including return shipment costs, custom charges and handling fees.
All our delivery times to UK, Europe, North America and ROW are estimates. In most cases we are able to deliver your purchase within our estimated delivery times. In an event where we anticipate that delivery may be delayed, we will notify you by email accordingly.
If you change your mind, or for any reason you are not completely satisfied with your purchase, you have a legal right to cancel the contract of sale under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You can cancel the contract of sale at any time from the date you received the dispatch confirmatory email (the date on which we emailed you to confirm our acceptance of your order), until the end of 14 days after the day you received the products from us.
If you decide to cancel your contract, you must contact Zaccys in writing by sending an email to email@example.com. Please note that we do not accept cancellation notification by post.
On receipt, we will email you to confirm that we have received your cancellation notice. We recommend that you keep a copy of the cancellation notice for your own records. Please note that your cancellation is effective from the date you sent us the email.
If you cancel the contract after the products have been delivered to you, it is your responsibility to return the products to us at your own costs. You must return the products to us within 14 days of the effective date of your cancellation notification.
You have a legal obligation to take reasonable care of the products while in your possession, and return it to us in perfect condition, in their original packaging including the branded box and dust bag and with all sale tags intact. We recommend that you use a secure and trackable method to return the products to us and also insure your return, as you will be liable for damage to or loss of the products until we have received them. Be aware that you cannot cancel the contract or return the products to us where they have been opened, used or tampered with. When we receive the products, and are satisfied with the necessary inspection of its condition, we will only refund the amount you paid for the product. No delivery charges will be refunded.
This does not apply if you are returning the products because they are faulty or not as described.
If you cancel your contract before the products have been dispatched for delivery to you, we will not send out the products, and will refund the full amount you paid at the time of placing the order, including any delivery charges paid.
If you cancel your contract after the products have been dispatched to you, but still in transit (you have not received the products), we will endeavour to recall your delivery. If we are unable to recall it and the delivery has reached you, it is your responsibility to advise the courier that you have cancelled your order and the products should be returned to us. You must not sign for or accept the delivery from the courier. If you sign and receive the delivery, you will be responsible for the cost of insuring and returning the products to us. Furthermore, any refunds made will exclude the delivery charges.
You must be aware that we are only able to make refunds to the same payment method you used at the time of placing your order.
If for any reason you are not completely satisfied with your purchase, you can return it to us for a refund, or an exchange.
You have 14 days from the date of delivery to return the products to us. The products must not be used, and must be returned in their original packaging including the shoe box and packaging original box that it was in at the time of delivery to you.
You have a legal obligation to keep the products in your possession and take reasonable care of them until you return them to us. You cannot return products that have been opened, tampered with or used, unless the products are faulty or not as described.
To return your product to us, simply send an email to firstname.lastname@example.org to arrange the return.
Exchanges are only available for products shipped within the UK. If you request an exchange, you must return the original product to us as per our Returns policy above.
When we receive the returned product, and are satisfied after inspecting it, we will refund the total amount paid against your original order, and create a new order for the exchange item. You will be required to make payment when the new order has been created. We will send you an email requesting that you log into your account and make payment for the exchange product. Once your payment has been successful, your order will be dispatched. Please note that you will not be charged any additional delivery costs.
After we have received your returned product, inspected it and are satisfied with the condition of the product, we will process a refund to the payment method/account that you used when the order was placed.
Original delivery charges will not be refunded if you cancelled your contract after receipt of the products, see our cancellation policy above.
We will process the refund due to you as soon as possible, and in any case within 7 days after we received the products.
In an event where we breach these Terms and Conditions, we shall only be liable for losses that are reasonably foreseeable consequences of such breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the contract.
We shall not be responsible for:
- any losses not caused by our breach.
- failure to provide the products or to meet any of our obligations under the contract, where such failure is due to events beyond our control. Events beyond our control include strikes, civil commotion, terrorist attack, floods, storms or earthquakes.
any loss of profit, loss of business or business interruption where our products are used for commercial purposes. Note that we only supply our products for personal use.
- Our total liability to you in connection with each contract will not exceed the value of the products ordered by you under that contract.
Each of the paragraphs of these Terms and Conditions of Sale operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
You must note that www.zaccys.com is a United Kingdom Site operated by Zaccys Limited, a company registered in England and Wales, and these terms and conditions will be governed by the laws of England. This means that a contract for the purchase of products through Our Site, and any dispute or claim arising out of or in connection with it will be governed by the laws of England. You and we both agree that the English courts will have non-exclusive jurisdiction.
When you shop on www.zaccys.com ('Our Site'), we require information to process your order, ensure safe and secure delivery, and also make your visit to Our Site a more enjoyable experience.
When you register or place an order on Our Site, we will ask for your name, email address, billing and delivery address, telephone number and debit or credit card information including card number, type of card, CVC number and expiry date. Please note that all your card information is held in encrypted format, and processed securely, by Shopify (www.shopify.com) on their servers and cannot be accessed by us.
We will use this information to provide our services to you in fulfilling orders that you place with us. This may include passing your delivery address and telephone number to our designated couriers in case they need to contact you regarding the delivery of your order. We will also use your personal information for the prevention and detection of fraud. Your debit or credit card information will be securely validated and may be authenticated using 3D Secure (Verified by Visa and MasterCard Secure Code).
We may obtain and use information about you as a result of authentication or identity checks (including IP address). Please note that we do not sell or rent any of your personal information to other parties.
In addition, we will maintain a record of your purchase history and product interests, to enable us improve your shopping experience.
HOW WE USE YOUR PERSONAL INFORMATION
The personal information that we collect from you will be used to help make your shopping experience as enjoyable and easy as possible, and also to improve upon any future shopping experience you will have with us.
We use your personal information to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or by post with marketing information, but only if you have registered with us for such information. We will cease to send you any further marketing information if at a later date; you notify us that you do not wish to receive such information. Please email us at email@example.com to notify us of your wish to change how we contact you.
OTHER TYPES OF INFORMATION WE MAY COLLECT
We will automatically collect web data to monitor user trends on Our Site. Analytical data such as hits to our server, traffic patterns, page views, length of visits to each page and page interaction details, provide us with information about where our audience comes from and how they interact with us online. This is statistical information about our users' browsing action and patterns, and does not identify any individual.
All the information collected by us will be used to improve our products, services and overall Site experience.
You have the right to ask us to update and correct any incorrect or out of date personal information that we hold about you free of charge. You can do so by sending an email to firstname.lastname@example.org
You also have the right to opt out of any marketing communications that we may send you by notifying us accordingly. You can do so by sending an email to email@example.com
To keep your personal information safe and secure, we make use of electronic and administrative safety systems to encrypt your personal information. These systems enable us to prevent fraud and unauthorised access, as well as maintain data accuracy.
Although we take as much reasonable care as we can, to keep your personal information and details of your order secure, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any information you provide when accessing or ordering through Our Site.
THIRD PARTY SITES
Our Site contains links to other websites and social media services operated by third parties. We may share some of your personal information (including name, postal address, telephone number, email address), as well as non-personally identifiable information with a third party advertising partner and its service providers in order to deliver advertising tailored to your interests. Please note that our advertising partners make the information we provide anonymous.
Our Site www.zaccys.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to use our Site or submit any personal information to us.
We reserve the right to modify this policy at any time and without prior notice. Any changes made in the future will be posted on this page so that you are always aware of what information we collect and how we use it. Please review this page from time to time.
Cookies enable our systems to gather information about your browser, as well as monitor the navigational patterns you take while browsing our Site. Cookies are useful because they help us make your experience on our Site more enjoyable.
Cookies do not typically identify you as an individual; they only recognise the device that you are using.
Cookies perform different functions on Our Site. They enable you navigate between pages quickly and efficiently, remember your preferences, remember your username and password and enable us to analyse the performance of our Site towards improving your overall experience.
Overall, cookies help us to provide you with goods and services that are more tailored to your individual preference.
THE COOKIES WE USE
These are cookies that recognise your choices/preferences to improve your experience of our Site. These cookies provide you with a more personal experience so that you do not have to reset your preference each time you visit Our Site.
STRICTLY NECESSARY COOKIES
These are cookies that are very essential for the operation of Our Site. They provide the necessary security that your visit to our Site requires, and also help ensure that the content of the pages you request load quickly.
We do not require your consent to use these cookies on Our Site. This is because we only use them to provide you with services that you request.
ANALYTICAL & PERFORMANCE COOKIES
These are cookies that allow us to collect information about how visitors use Our Site. These cookies recognise and count what pages our visitors go to most often, and if they get any error messages on these pages.
Performance cookies collect aggregate information that is anonymous. They do not identify you as an individual. We use the information gathered to improve how Our Site works.
HOW TO MANAGE COOKIES ON OUR SITE
You have the option to accept or disable our cookies at any time through your browser settings. If you choose to disable our cookies, you may not be able to access all or parts of Our Site, and your user experience may be very limited.
We reserve the right to modify this policy at any time and without prior notice. Any changes made in the future will be posted on this page. We recommend that you review this page from time to time.